Every Medicess Case Manager is trained to identify, at the earliest possible stage, any psychological and psychosocial factors that could impact upon a patient’s recovery and quality of life, such as:
- Symptoms of psychological trauma
- Anxiety or depression
- Low confidence and self esteem
- Poor coping strategies
- Lack of social support
- Acceptance or adjustment difficulties
Support and coaching from Medicess Case Managers in the early stages of recovery can prove invaluable in helping to prevent development of psychological symptoms. However where significant concern regarding a patient’s wellbeing is identified, at any stage in the rehabilitation process, the patient is immediately referred on to an in-house Psychologist.
A Medicess in-house Psychologist would undertake a telephone-based wellbeing assessment to further explore any psychological symptoms or other psychosocial issues which may present a potential barrier to rehabilitation.
The Psychologist will then recommend appropriate actions such as
- Monitoring by the in-house Psychologist
- Provision of self-help information
- Referral for formal psychological or psychiatric treatment
- Liaison with NHS services
All parties are then updated regarding further recommendations.
Benefits of Medicess’ approach
- Active monitoring or provision of self-help materials by the Medicess Psychologist where treatment is not indicated helps to reduce the risk of deterioration.
- Where psychological symptoms are present, prompt referral for appropriate treatment helps to accelerate recovery, reduce suffering, and enable a return to normal functioning and employment.
- Intervention at the right level and at the right time helps to reduce cost and avoid the need for unnecessary formal psychological assessment where this is not indicated.